Call Center Inbound / Outbound

Customer care and call center services

Sunshine Care runs inbound and outbound call center operations and supports your customers over chat, email and Zalo. Teams are trained on each partner’s processes and report against agreed KPIs.

Get in touch +84 902 922 011

Customer care agent wearing a headset, speaking with a customer

What’s included

Inbound call reception and processing

Agents answer calls, provide information and route requests to the right team using the agreed script.
Outbound telesales and telemarketing

We call out to introduce products, follow up with existing customers and log the outcome of every call.
Multi-channel support (Chat, Email, Zalo)

Chat, email and Zalo replies meet the same quality standard as phone support.
Customer satisfaction surveys (CSAT)

We survey customers after each interaction and compile CSAT scores so you can track service quality.
Complaint and feedback resolution

We log each complaint, follow it through to resolution and close it out with the customer.

What you can expect

The commitments we make to every partner.

24/7 support

Round-the-clock assistance with fast response times.
Clear reporting

Regular, transparent updates against clearly measurable KPIs.
Professional team

Well-trained staff, with flexible and rapid replacement when needed.
Data security

Strict adherence to customer data protection and privacy policies.