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Supporting customers after disbursement

Post-loan customer care services

For lenders and financial institutions: Sunshine Care sends friendly payment reminders, answers loan questions and stays in touch with your customers after disbursement.

Get in touch +84 902 922 011
Smiling customer care agent wearing a headset and reviewing a customer file

What’s included

  • Friendly, on-time payment reminders

    We remind customers politely before each payment date, within the hours agreed with you.

  • Loan and contract enquiries

    We explain payment schedules, amounts due and contract terms whenever customers ask.

  • Post-disbursement support

    We guide customers through the next steps after disbursement and the payment channels they can use.

  • Satisfaction surveys and feedback

    We collect feedback on the loan product and the service experience, and summarise it for your team.

  • Regular care to keep relationships strong

    Regular check-ins keep the relationship active and customers engaged with your brand.

What you can expect

The commitments we make to every partner.

  • Data security

    Strict adherence to customer data protection and privacy policies.

  • Clear reporting

    Regular, transparent updates against clearly measurable KPIs.

  • Professional team

    Well-trained staff, with flexible and rapid replacement when needed.

  • Transparent costs

    Competitive pricing with no hidden fees.

Industries we serve

  • Finance, banking, insurance
  • Retail and e-commerce
  • Telecoms and technology
  • Real estate
  • FMCG and manufacturing

Other services

Contact

Let Sunshine Care work alongside you

Get in touch for advice on customer care, post-loan customer care and HR supply that fits your business.

Call now Send email

The Sunshine Care team will get back to you with the right solution as soon as possible.

Hotline
+84 902 922 011 Ms. Tin
Address
2nd Floor, 282 Chu Van An Street, Binh Thanh Ward, Ho Chi Minh City View map